Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times:

  • United States: 7–15 business days
  • United Kingdom: 5–12 business days
  • Canada: 7–15 business days
  • Australia: 7–15 business days
  • Europe: 7–15 business days

Shipping times may vary depending on your location and supplier availability.

Shipping Costs

We offer:

  • Free Shipping on selected products
    OR
  • Flat-rate shipping calculated at checkout

Any shipping fees will be clearly displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 2–5 business days for tracking information to update.

Lost or Delayed Packages

We are not responsible for delays caused by:

  • Customs
  • Weather conditions
  • Carrier issues
  • Incorrect shipping addresses provided at checkout

If your package appears lost, contact us at:
info@justpetsmarket.store

We will do our best to assist you.

Incorrect Address Policy

Please ensure your shipping address is correct before placing your order.

If an incorrect address is entered, contact us immediately at:
info@justpetsmarket.store

We cannot guarantee changes after an order has been processed.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item

We will arrange a replacement or refund if eligible.

International Shipping

We currently ship to selected countries worldwide.

Customers are responsible for any customs fees, import taxes, or duties charged by their country.

Contact Us

If you have questions about your shipment, contact us anytime:

📧 info@justpetsmarket.store